Return & Refund Policy

Thank you for shopping with us. We offer a variety of products across different categories, and we want you to have a positive shopping experience. Please review this policy before placing an order.

1. SALE ITEMS

Items purchased during a sale or promotional discount may be considered final sale and may not be eligible for a refund or return unless the item arrives damaged, defective, or incorrect.

Any specific return restrictions for a sale item will be clearly stated on the product page or at checkout.

2. RETURNS

Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be in resalable condition.

• Include its original packaging, when applicable.

• Include any tags, accessories, manuals, or other materials that came with the product.

• Not be damaged due to customer use or handling.

Items that do not meet these requirements may be rejected.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the damage, defect, or incorrect item.

After reviewing the information, we may offer a replacement, exchange, refund, or another appropriate resolution.

4. CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, the item must meet our return conditions and be returned within the 14-day return period.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

5. RETURN SHIPPING COSTS

Return shipping costs are generally the responsibility of the customer for eligible change-of-mind returns.

If an item was damaged, defective, or incorrectly shipped, we will review the situation and determine the appropriate resolution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

6. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. NON-RETURNABLE ITEMS

Certain products may not be eligible for return due to their nature, including products that are:

• Personalized or customized.

• Perishable.

• Intimate or hygiene-related, when applicable.

• Digital products, when applicable.

• Used or damaged after delivery.

• Clearly identified as final sale.

Any product-specific return restrictions will be stated on the applicable product page.

8. ORDER CANCELLATIONS

Because orders may be processed quickly, cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may need to follow the applicable return procedure after delivery.

9. EXCHANGES

Exchanges may be available for damaged, defective, or incorrectly shipped products.

Availability of exchanges may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.

10. RETURN APPROVAL

Submitting a return request does not automatically guarantee approval. All returns are subject to review and must meet the requirements outlined in this policy.

We reserve the right to refuse a return or refund when the item does not meet the applicable return conditions or when the request falls outside the stated return period, except where otherwise required by applicable law.

11. CONTACT US

If you have questions about a return, refund, damaged item, or order issue, please contact our customer service team and include your order number and a description of the issue.

We will review your request and provide instructions for the next steps.